PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences.
 
What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 250 patents and registered trademarks, PRG is defined by innovation. And through our network of 38 offices spanning five continents, we can deliver for our customers anywhere around the globe.

The Service & Repair Manager – Audio Console Focus is a hands-on technical leader responsible for the in-house repair, maintenance, and quality control of professional audio consoles and associated systems. This role ensures that high-end audio equipment is maintained to manufacturer and company standards and functions reliably in mission-critical environments. The manager will oversee the repair lifecycle, coordinate resources, manage parts and supplies, and deliver outstanding support to both internal teams and external clients.

 

Essential Functions

• Diagnose, service, and repair digital and analog audio consoles and related equipment such as stage boxes, control surfaces, and DSP systems.
• Establish and oversee maintenance protocols and repair standards for all audio console inventory.
• Inspect and evaluate audio equipment flagged for repair, and determine whether to repair in-house or outsource.
• Manage and track all internal and client-related audio equipment damage and repair records.
• Maintain and reconcile the Repair and Parts budget for the audio department.
• Source and purchase technical supplies, spare parts, and tools required for audio console maintenance.
• Provide remote and onsite support as needed, including participating in occasional after-hours emergency support needs.
• Test, configure, and document audio console setups during client preps or internal QA.
• Interface with manufacturers and vendors for technical support, firmware updates, and repair authorizations.

Knowledge, Skills, and Abilities

• Advanced technical knowledge of professional audio consoles and digital audio systems (e.g., Dante, AVB, MADI).
• Proficient in reading schematics, diagnosing circuit-level issues, and performing component-level repair.
• Familiar with common console platforms such as DiGiCo, Yamaha, Avid, Allen & Heath, etc.
• Excellent prioritization skills; able to manage multiple service tickets and deadlines in a high-demand environment.
• Strong budgeting awareness and ability to manage repair-related expenses.
• Analytical thinker with the ability to creatively solve complex technical issues under time constraints.
• Skilled in fostering cross-departmental communication and technical documentation.

Competencies

• High proficiency in electrical/electronic diagnostics and manual repair work.
• Excellent interpersonal and written communication skills.
• Strong time management, organizational, and leadership abilities.
• Calm and resourceful under pressure with a flexible, can-do attitude.
• Proven supervisory skills and the ability to develop junior technicians or apprentices.

Physical Demands

• Ability to lift up to 75 lbs.
• Frequent standing, walking, reaching, bending, and manual tool use.
• Must possess fine motor control and strong visual acuity for detailed work (e.g., soldering, circuit inspection).

Other Duties

• Assist with test setups, firmware updates, and configuration of audio consoles for client use.
• Support other team members with technical troubleshooting as needed.
• Work flexible hours including nights, weekends, and peak season overtime.
• Perform other related duties as assigned by management.

• Minimum 5 years of experience in professional audio console repair and maintenance.
• Technical degree or vocational certification in Electrical Engineering, Electronics, or Audio Technology preferred.
• Proficient with email, spreadsheets, and asset management systems; familiarity with CAD or signal flow diagrams is a plus.
• Experience with inventory and repair tracking software is strongly preferred.

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

This is a safety sensitive position and will require pre-employment drug screening.

 

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.