Production Resource Group

  • IT System Administrator II

    Job Location(s) US-GA-Atlanta
    Posted Date 23 hours ago(5/23/2019 10:32 AM)
    Job ID
    2019-1764
    # of Openings
    1
    Category
    Information Technology
  • Overview

    PRG is the world’s leading provider of services and solutions in entertainment and events. We bring industry-leading creativity, experience and technology to every project we undertake.

     

    Our teams consist of the most accomplished experts, engineers and craftspeople working in theatre, film, tv, broadcast, concert touring, corporate events and hotels and staging. With 170 patents and over 70 trademarks, we are a company defined by innovation. And, through our network of 70 offices spanning five continents, PRG is capable of delivering for its customers anywhere on the globe.

    Responsibilities

    The IT System Administrator is responsible to support IT for multiple locations in areas such as maintaining local infrastructure, client hardware, system administration and troubleshooting. This position is responsible to participate as a member of the global team and may include planning policy for the Company IT community. This role acts as a liaison between IT and the multiple sites that are being serviced. Work is assigned primarily by the IT Director Americas, as well as from global and regional management. Complex requests and projects will be escalated to the appropriate person or department. The position is responsible for disseminating directives/information related to IT to local users.

      

     

    • Maintain local infrastructure (i.e. servers, routers, switches, UPS, wireless, printers, alarms, cabling, etc.)
    • Administer client hardware (i.e. desktop devices, cisco, mobile, scanners etc.)
    • Manage system administration (i.e. email, web, imaging applications, integration support, etc)
    • Works assigned help desk shifts, and purchasing requisition approvals
    • Interacts with internal customers to ensure that all Information Technology (IT) related issues are addressed and documented in a responsive and professional manner
    • Supports staff users, VIP/executives, IT engineering team, and other IT support staff members
    • Plans/Implements global policy arriving from general consensus with the IT Director Americas
    • Serves as the first/secondary point of contact for user requests/escalated user requests
    • Analyzes, clarifies and resolves or assigns open tickets
    • Escalates tickets as warranted
    • Documents both successful case resolutions and new concepts to be used in the creation and maintenance of a knowledge base
    • Handles/Supervises user account management
    • Leads and participates in testing and documentation of in-house inventory management systems, other systems and software and hardware as required
    • Leads and participates in the testing of new development and system maintenance
    • Leads and participates in configuring computer hardware and software onsite and remotely as needed
    • Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software and proprietary PRG software in performing work assignments
    • Perform other incidental tasks, as needed.
    • Must manage home site as well as users in multiple locations

    Qualifications

    • 3-5 years of experience in technical IT Customer Service or a related field preferred
    • Previous management experience preferred
    • Multiple site experience preferred
    • Strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; good phone skills. Ability manage exceptionally diverse management climate with multiple concurrent tasks and requests. 
    • Strong desktop support experience with the Microsoft Windows family of operating systems, specifically Windows Server 2003, 2008 & 2012, Windows 7, 8 & 10.
    • Strong desktop support experience with Microsoft Office 2013 & 2016 & 365.
    • Familiarity with Active Directory, add/remove users, manage network file systems, troubleshoot service problems in a Windows domain environment
    • Experience with TCP/IP networking, configuring hosts, basic network troubleshooting using Ping, Traceroute, etc., cat5&6 cable termination
    • Strong support knowledge of PC hardware, installing expansion cards, troubleshooting physical problems
    • Familiarity with Mac OSX & Mobile phone support.
    • Must employ forward-looking, proactive approach in performing job functions.
    • An understanding of proactive customer service is a must.
    • Customer Service orientation; Tact; Professionalism; Physical condition commensurate with the demands of the
    • Ability to work independently on a regular basis
    • Must have reliable transportation – moderate travel to multiple locations.

     

    EEO and Disclosure

    PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

     

    Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

     

    PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/

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