Production Resource Group

  • IT System Administrator II

    Job Location(s) US-NJ-Secaucus
    Posted Date 3 weeks ago(10/26/2018 4:37 PM)
    Job ID
    2018-1405
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The IT System Administrator II is responsible to support IT for multiple locations in areas such as maintaining local infrastructure, client hardware, system administration and troubleshooting. This position is responsible to participate as a member of the global team and may include planning policy for the Company IT community. This role acts as a liaison between IT and the multiple sites that are being serviced. Work is assigned primarily by the Director, IT Operations, as well as from global and regional management. Complex requests and projects will be escalated to the appropriate person or department. The position is responsible for disseminating directives/information related to IT to local users.

     

    This position is in direct support of 2 locations, within a mile of each other in Secaucus NJ, each with about 100 clients and 100,000 square feet of office and warehouse space.

     

    It is the policy of PRG to provide excellent customer service both internally and externally.  Employees are expected to perform all duties and responsibilities in accordance with this policy at all times.  Does related work as required.

    Responsibilities

    • Maintain local infrastructure (i.e. servers, routers, switches, UPS, wireless, printers, alarms, cabling, etc.)
    • Administer client hardware (i.e. desktop devices, cisco, mobile, scanners etc.)
    • Manage system administration (i.e. email, web, imaging applications, integration support, etc)
    • Works assigned help desk shifts, and purchasing requisition approvals
    • Interacts with internal customers to ensure that all Information Technology (IT) related issues are addressed and documented in a responsive and professional manner
    • Supports staff users, VIP/executives, IT engineering team, and other IT support staff members
    • Plans/Implements global policy arriving from consensus with the Director, IT Operations
    • Serves as the first/secondary point of contact for user requests/escalated user requests
    • Analyzes, clarifies and resolves or assigns open tickets
    • Escalates tickets as warranted
    • Documents both successful case resolutions and new concepts to be used in the creation and maintenance of a knowledge base
    • Handles/Supervises user account management
    • Leads and participates in testing and documentation of in-house inventory management systems, other systems and software and hardware as required
    • Leads and participates in the testing of new development and system maintenance
    • Leads and participates in configuring computer hardware and software onsite and remotely as needed
    • Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software and proprietary PRG software in performing work assignments
    • Perform other incidental tasks, as needed.
    • Must manage home site as well as users in multiple locations

    Qualifications

    • 3-5 years of experience in technical IT Customer Service or a related field preferred
    • Previous management experience preferred
    • Multiple site experience preferred
    • Two years of college-level training with a focus in IT or comparable bachelor’s degree preferred
    • Strong desktop support experience with the Microsoft Windows family of operating systems, specifically Windows Server 2008, 2012 & 2016, Windows 7, 8 & 10 & Office 365.
    • Familiarity with Active Directory, add/remove users, manage network file systems, troubleshoot service problems in a Windows domain environment
    • Experience with TCP/IP networking, configuring hosts, basic network troubleshooting using Ping, Traceroute, etc., cat5&6 cable termination
    • Strong support knowledge of PC hardware, installing expansion cards, troubleshooting physical problems
    • Familiarity with Mac OSX & Mobile phone support.
    • Must employ forward-looking, proactive approach in performing job functions.
    • An understanding of proactive customer service is a must.
    • Strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; good phone skills. Ability to work with all levels of management
    • Customer Service orientation; Tact; Professionalism; Physical condition commensurate with the demands of the
    • Ability to work independently when required
    • Must have reliable transportation – moderate travel to multiple locations.

     

    Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

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