The Travel Administrator is responsible for oversight and support of PRG’s Travel Policy and Amex Global Travel Program. This employee will serve as an intermediary between Amex and PRG by managing a company's strategic approach to travel (travel policy). In this role the Travel Administrator will analyze travel data and compare solutions against business and employee needs. Duties include promoting compliance with the corporate travel program, traveler safety and security, credit-card management, negotiation with vendors, and travel and expenses ('T&E') data management. It is the policy of PRG to provide excellent customer service both internally and externally. Employees are expected to perform all their duties and responsibilities in accordance with this policy at all times. Does related work as required.
Manage relationship between corporation and contracted travel program.
Manage relationships with vendors of direct travel like airline, car rental and hotel etc.
Identify and execute contract negotiations as well as ensure staff are using preferred suppliers.
Oversee administration of corporate credit card program inclusive of managing provider relations.
Assist finance team with quicker reconciliation of travel expenses.
Develop, monitor, audit and enforce employee expenses, corporate travel and credit card policies.
Run reports to confirm unused tickets are reissued and utilized.
Train Labor Coordinators and other relevant staff on effective travel booking.
Ensure international travelers have required visa’s and travel paperwork.
Coordinate conference and large group travel to maximize and ensure incentives and volume discount.
Monitor employee reimbursement process inclusive of managing systems and assisting ongoing processing.
Manage reporting inclusive of spend plus trends along with exception reporting, budgeting and forecasting.
Supervise investigation and resolution of client complaints.
Monitor training on expenses, travel and corporate card processes.
Proven experience as a corporate administrator. Experience with large group bookings is required.
Knowledge of international travel regulations, customs and currencies.
Knowledge of T&E reporting and processing.
Strong administrative skills, knowledge of MS Office and travel software required.
Excellent communication both oral and written (negotiation skills.
Strong organizational skills required.
Customer oriented approach-strong communications and customer service skills.
High School diploma, BA degree preferred.
Training in travel and tourism is a plus.