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IT System Administrator II

IT System Administrator II

Job ID 
2017-1220
# of Openings 
1
Job Location(s) 
US-CA-San Fernando
Posted Date 
10/11/2017
Category 
Information Technology

More information about this job

Overview

PRG is the world’s leading supplier of entertainment and event technology. Powered by experience and imagination, our innovative solutions reliably solve the unique production challenges for a broad range of clients including concert touring, corporate events, theatre, film & television, special events and installations.


Operating from more than 40 locations in North America, South America, Europe, Africa, Asia, and Australia. PRG offers the ultimate blend of creativity and technology, backed by experienced teams of highly skilled technicians, craftsman and engineers. This wealth of expertise enables PRG to provide creative entertainment and event technology solutions that elegantly bring together the unique needs of the production, state-of-the-art technology, and our never ending desire to hear our clients say “Wow!”

Responsibilities

The IT System Administrator is responsible to support IT for multiple locations in areas such as maintaining local infrastructure, client hardware, system administration and troubleshooting. This position is responsible to participate as a member of the global team and may include planning policy for the Company IT community. This role acts as a liaison between IT and the multiple sites that are being serviced. Work is assigned primarily by the IT Director Americas, as well as from global and regional management. Complex requests and projects will be escalated to the appropriate person or department. The position is responsible for disseminating directives/information related to IT to local users.

 

It is the policy of PRG to provide excellent customer service both internally and externally.  Employees are expected to perform all duties and responsibilities in accordance with this policy at all times.  Does related work as required.

 

 

  • Maintain local infrastructure (i.e. servers, routers, switches, UPS, wireless, printers, alarms, cabling, etc.)
  • Administer client hardware (i.e. desktop devices, cisco, mobile, scanners etc.)
  • Manage system administration (i.e. email, web, imaging applications, integration support, etc)
  • Works assigned help desk shifts, and purchasing requisition approvals
  • Interacts with internal customers to ensure that all Information Technology (IT) related issues are addressed and documented in a responsive and professional manner
  • Supports staff users, VIP/executives, IT engineering team, and other IT support staff members
  • Plans/Implements global policy arriving from general consensus with the IT Director Americas
  • Serves as the first/secondary point of contact for user requests/escalated user requests
  • Analyzes, clarifies and resolves or assigns open tickets
  • Escalates tickets as warranted
  • Documents both successful case resolutions and new concepts to be used in the creation and maintenance of a knowledge base
  • Handles/Supervises user account management
  • Leads and participates in testing and documentation of in-house inventory management systems, other systems and software and hardware as required
  • Leads and participates in the testing of new development and system maintenance
  • Leads and participates in configuring computer hardware and software onsite and remotely as needed
  • Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software and proprietary PRG software in performing work assignments
  • Perform other incidental tasks, as needed.
  • Must manage home site as well as users in multiple locations

Qualifications

  • 3-5 years of experience in technical IT Customer Service or a related field preferred
  • Previous management experience preferred
  • Multiple site experience preferred
  • Strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; good phone skills. Ability manage exceptionally diverse management climate with multiple concurrent tasks and requests. 
  • Strong desktop support experience with the Microsoft Windows family of operating systems, specifically Windows Server 2003, 2008 & 2012, Windows 7, 8 & 10.
  • Strong desktop support experience with Microsoft Office 2013 & 2016 & 365.
  • Familiarity with Active Directory, add/remove users, manage network file systems, troubleshoot service problems in a Windows domain environment
  • Experience with TCP/IP networking, configuring hosts, basic network troubleshooting using Ping, Traceroute, etc., cat5&6 cable termination
  • Strong support knowledge of PC hardware, installing expansion cards, troubleshooting physical problems
  • Familiarity with Mac OSX & Mobile phone support.
  • Must employ forward-looking, proactive approach in performing job functions.
  • An understanding of proactive customer service is a must.
  • Customer Service orientation; Tact; Professionalism; Physical condition commensurate with the demands of the
  • Ability to work independently on a regular basis
  • Must have reliable transportation – moderate travel to multiple locations.

 

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.