IT System Administrator I

US-NJ-Secaucus
4 weeks ago
Job ID
2017-1194
# of Openings
1
Category
Information Technology

Overview

PRG is the world’s leading supplier of entertainment and event technology. Powered by experience and imagination, our innovative solutions reliably solve the unique production challenges for a broad range of clients including concert touring, corporate events, theatre, film & television, special events and installations.


Operating from more than 40 locations in North America, South America, Europe, Africa, Asia, and Australia. PRG offers the ultimate blend of creativity and technology, backed by experienced teams of highly skilled technicians, craftsman and engineers. This wealth of expertise enables PRG to provide creative entertainment and event technology solutions that elegantly bring together the unique needs of the production, state-of-the-art technology, and our never ending desire to hear our clients say “Wow!”.

Responsibilities

The IT System Administrator is responsible for the supervision of all IT support related items for multiple locations (including their home location). 

 

Responsibilities include participating as a member of the global team who plan policy for the company IT community. He/she acts as a liaison between IT and the multiple sites that are being serviced. Work is performed under the general direction of the IT Director, Americas and managers within the region.  Complex requests and projects will be escalated to the appropriate person or department.  Employee is responsible for disseminating directives/information to local users. It is the policy of PRG to provide excellent customer service both internally and externally.  Employees are expected to perform all duties and responsibilities in accordance with this policy at all times.  Does related work as required.

  • Works assigned help desk shifts, and purchasing requisition approvals
  • Interacts with customers to ensure that all Information Technology (IT) related issues are addressed and documented in a responsive and professional manner
  • Supports staff users, VIP/executives, IT engineering team, and other IT support staff members
  • Plans/Implements global policy arriving from general consensus with the IT Director, Americas
  • Serves as the first/secondary point of contact for user requests/escalated user requests, respectively
  • Analyzes, clarifies and resolves or assigns open tickets
  • Escalates tickets as warranted
  • Documents both successful case resolutions and new concepts to be used in the creation and maintenance of a knowledge base
  • Handles/Supervises user account management
  • Leads and participates in testing and documentation of in-house inventory management systems, other systems and software and hardware as required
  • Leads and participates in the testing of new development and system maintenance
  • Leads and participates in configuring computer hardware and software onsite and remotely as needed
  • Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software and proprietary PRG software in performing work assignments
  • Must manage home site as well as user in multiple locations.

Qualifications

  • Minimum 5 years of experience in technical IT Customer Service or a related field preferred
  • Previous management experience preferred
  • Multiple site experience preferred

Education:

  • Two years of college-level training with a focus in IT is preferred.

Other requirements:

  • Strong desktop support experience with the Microsoft Windows family of operating systems, specifically Windows Server 2003, 2008 & 2012, 2016 Windows XP, 7, and 10
  • Strong desktop support experience with Microsoft Office 2013 & 2016
  • Familiarity with Apple IOS
  • Familiarity with Active Directory, add/remove users, manage network file systems, troubleshoot service problems in a Windows domain environment
  • Experience with TCP/IP networking, configuring hosts, basic network troubleshooting using Ping, Traceroute, etc., cat5&6 cable termination
  • Familiarity with PC hardware, installing expansion cards, troubleshooting physical problems
  • Must employ forward-looking, proactive approach in performing job functions.
  • An understanding of proactive customer service is a must.
  • Strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; good phone skills. Ability to work with all levels of management
  • Customer Service orientation; Tact; Professionalism; Physical condition commensurate with the demands of the
  • Ability to work independently when required
  • Must have reliable transportation – moderate travel to multiple locations.

 

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